You need to say WHAT disc? Blue ray or regular dvd. I assume you mean Blue ray. It is possible you didn't download the powerdvd correctly uninstall it , reinstall it You may THINK you installed it but something went wrong including the fact that your drive might be dead or not compatible, or have the wrong drivers meaning the ones specifically from DELL.. Office Office Exchange Server. Not an IT pro? Windows Client. Sign in. United States English. Ask a question.
Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows 7 Hardware Compatibility. Sign in to vote. I have problem with playing my bluray movies. I put disc into the slot and I only got message "loading" and it is loading and nothing happens.
I waited 15 minutes few times, but no luck. Dell website does not provide any support for windows 7 yet. Would you be able to suggest what else to do? Edited by joannahybka Thursday, June 18, AM. Thursday, June 18, AM.
Hi again. I would like to let you know that I called Dell and they did some tests. I have got response that nVidia graphics driver are not compatible with Windows 7, so I will not be able to play any bluray movies until Microsoft will take care of that issue. I would like to pre-order Windows 7, but if I do not know if drivers are going to work I am stuck.
Can you update me if you solve this problem? Thank you Joanna Hi Joanna Unfortunately, hardware drivers are the responsibility of the hardware maker. Microsoft cannot develop drivers for third party hardware products. They can only do this for their own hardware products. I recommend that you keep checking with Dell and nVidia for updated drivers. Hope this helps. Friday, June 26, PM. Which player are you using? Thursday, June 18, PM.
I had PowerDVD, but older version and it did not work. I did reinstall PowerDVD, but now after inserting bluray movie I have got message that I have incompatible graphics driver. I am not sure what does it mean, do I need to install something else, do I need to have Dell MediaDirect because it is dell computer?
Can you advise what to do next? Thank you. Friday, June 19, AM. The newest video driver available from Dell for your notebook model is here , but because you have a nVidia card, you should be able to use these Windows 7 drivers direct from nVidia, as well.
Friday, June 19, PM. Hi Alex. Thank you for your response and information, but I forgot to mention I have Windows 7 bit, not When this same thing happened with the first drive I bought, I just thought it was a defective drive, so I took it back and reorder this one.
Then after I found that I could boot into a bootable optical disk, I realized its not the drive, it's a Windows OS issue. For automatic identification and matshita bd-mlt ujs sata cdrom device driver, we strongly recommend to download and install the Driver Update Tool — it will help you to get the correct latest drivers for all of your devices and avoid conflicts and improper work of your system.
I have also read this may be caused by issues with the AMD display drivers, but I know very little about that and can't find info about what they're talking about. If I remember correctly Not at that computer right now , when looking at Resolution 3 from the listed Microsoft site, I did not have the UpperFilters or LowerFilters values available.
The drive is attached via SATA3 on mine, which really surprised me. I was not aware that Windows would disconnect a drive connected through a SATA port, but that's what the device manager says. So the drive does not read the Dell utilities disc? By the way, you can check the model number in drive properties or device manager.
Perhaps re-read the last paragraph in my post? Yes, updated firmware would be great. Know of how to get it? There's no firmware update for this drive. Honestly, if my drive was misbehaving like that, I'd just replace it. They are? According to whom? Post Reply. Top Contributor. Dell Support Resources. Latest Solutions.
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